Note: In case of conflict between language versions, the English version prevails.
1. About the Platform
BookMyPadelTrip.com (the "Platform") is operated by Inworkwetrust Ltd., a private limited liability company (the "Company"). The Platform is an international online marketplace connecting:
- Accommodation providers offering padel facilities ("Hosts"), including private property owners, hotels, resorts, and tourist residences
- Users seeking accommodation combined with padel experiences ("Guests")
2. Role of the Platform
BookMyPadelTrip:
- Provides the technological infrastructure enabling listings and bookings
- Facilitates communication between Hosts and Guests
- Collects payments on behalf of Hosts
- Manages security deposits (cautions) on behalf of both parties
- Remits amounts due to Hosts after deducting its commission
The Company does not own, lease, or manage listed properties and does not act as a real estate agency.
3. Eligibility and Account Registration
Users must:
- Be at least 18 years old
- Have legal capacity to enter into contracts
- Provide accurate and complete information
The Company reserves the right to suspend or terminate accounts providing false or misleading information.
4. Booking and Contract Formation
When a Guest confirms a booking:
- A legally binding agreement is formed directly between the Guest and the Host
- BookMyPadelTrip acts solely as a technological and financial intermediary
- The Host is solely responsible for delivering the accommodation and services as described
5. Payments and Commission
Payments are processed via secure third-party payment providers. Payment structure:
- The Guest pays the total booking amount to the Platform at the time of booking
- The Platform retains its agreed commission
- The remaining balance is remitted to the Host 24 hours after confirmed Guest check-in, unless a dispute or fraud alert is raised
The Platform may charge service fees, which may be non-refundable. BookMyPadelTrip is not responsible for banking fees, currency exchange fluctuations, or delays caused by financial institutions.
6. Security Deposit (Caution)
To protect Host properties, BookMyPadelTrip operates a mandatory security deposit system for all bookings.
6.1 — Mechanism
The security deposit is handled exclusively through pre-authorization (card hold). This means:
- The deposit amount is blocked on the Guest's payment card 48 hours before check-in
- No amount is actually debited at that time
- If no damage is reported, the hold is automatically released within 48 hours after check-out
- Only a validated damage claim will result in a full or partial capture of the amount
6.2 — Deposit Amounts
The deposit amount is set per property and clearly displayed before booking confirmation. Indicative amounts:
- Apartment with padel court: €500 – €800
- Standard villa with padel: €800 – €1,500
- Premium / luxury villa: €1,500 – €3,000
6.3 — Property Condition Report
Hosts are required to upload a photographic condition report (minimum 20 photos covering all rooms, the padel court, and equipment) before each Guest arrival. This report is timestamped by the Platform and constitutes the reference document for any dispute. Failure to submit a condition report before check-in may invalidate any damage claim.
6.4 — Damage Claims
Hosts must submit any damage claim through the Platform within 48 hours of Guest check-out. Claims must include:
- Description of the damage
- Photographic evidence (before and after)
- Estimated or actual cost of repair or replacement
The Platform will review the claim and, if validated, may instruct a partial or full capture of the deposit. The Guest will be notified and given 24 hours to respond before any capture is executed.
6.5 — Dispute Resolution
In the event of a dispute between Host and Guest regarding damages:
- Both parties must submit their evidence to the Platform within 72 hours of check-out
- The Platform will act as mediator and issue a decision within 5 business days
- The Platform's decision is final and binding on both parties
- Either party may seek further recourse through competent courts after exhausting this process
7. Cancellation and Refund Policy
Each Host selects one of the following cancellation policies, clearly displayed on the listing before any booking confirmation:
Flexible:
- Free cancellation up to 7 days before check-in → full refund
- Cancellation between 48 hours and 7 days before check-in → 50% refund
- Cancellation less than 48 hours before check-in → no refund
Moderate:
- Free cancellation up to 14 days before check-in → full refund
- Cancellation between 7 and 14 days before check-in → 50% refund
- Cancellation less than 7 days before check-in → no refund
Strict:
- Free cancellation up to 30 days before check-in → full refund
- Cancellation between 14 and 30 days before check-in → 50% refund
- Cancellation less than 14 days before check-in → no refund
Platform service fees are non-refundable in all cases.
Host Cancellation: If a Host cancels a confirmed booking, the Guest will receive a full refund including service fees. The Host may also be subject to penalties and/or temporary suspension from the Platform.
Force Majeure: In cases of force majeure (natural disaster, war, pandemic, government travel ban), the Platform may apply a special refund policy at its sole discretion, overriding the Host's cancellation policy.
8. Host Responsibilities
The Platform welcomes two types of Hosts, subject to the same basic obligations but with specific additional requirements.
8.1 — Private Property Owners
Private owners represent and warrant that they:
- Are legally authorized to rent their property for short-term rental purposes
- Comply with applicable local laws, including registration and tax obligations
- Hold insurance covering short-term rental activity
- Upload a photographic condition report before each Guest arrival (see Section 6.3)
- Respond to Guest messages within 24 hours
8.2 — Professional Establishments (Hotels, Resorts, Tourist Residences)
Professional establishments represent and warrant that they:
- Are legally registered as a hotel or tourist establishment in their country
- Comply with applicable fire safety, accessibility, and hygiene standards
- Display their prices in accordance with local legal obligations (particularly in Europe)
- Accurately display their official classification (star rating or equivalent)
- Hold valid professional liability insurance
- Respond to Guest messages within 12 hours
8.3 — Obligations Common to All Hosts
All Hosts, whether private or professional, agree to:
- Provide accurate and non-misleading listing information (photos, description, amenities, pricing)
- Ensure the safety and maintenance of the property and padel facilities
- Comply with all applicable tax and legal obligations in their country
Hosts are solely responsible for the accommodation and related services provided.
9. Guest Responsibilities
Guests agree to:
- Respect the property and house rules published in the listing
- Use all facilities, including padel courts, responsibly and as intended
- Assume full responsibility for their sports activities and those of their group
- Compensate for any damages caused to the property or equipment
- Not exceed the maximum occupancy stated in the listing
- Not organize events or parties without prior written Host consent
10. Sports Activity Disclaimer
Padel is a physical activity that carries inherent risks of injury. BookMyPadelTrip:
- Does not organize sports activities
- Does not provide supervision, coaching, or instruction
- Does not verify the condition or certification of padel courts
- Is not liable for any injuries occurring during sports practice on any listed property
Guests participate in sports activities entirely at their own risk. Guests are strongly advised to have appropriate personal accident and health insurance.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Company's liability is limited to the amount of service fees collected for the relevant booking
- The Platform does not guarantee the quality, safety, legality, or suitability of any listing
- The Platform does not guarantee uninterrupted or error-free operation
- The Platform is not responsible for acts or omissions of Hosts or Guests
12. Suspension and Termination
The Company may suspend or terminate any account in case of fraud, violation of these Terms, abusive or threatening behavior, or legal compliance requirements.
13. Modifications to These Terms
The Company may update these Terms at any time. Users will be notified by email at least 14 days before any material change takes effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not agree, you may close your account before the changes take effect.
14. Governing Law and Jurisdiction
These Terms are governed by the laws applicable at the registered seat of Inworkwetrust Ltd. Any dispute not resolved through the Platform's internal mediation process shall be submitted to the competent courts of that jurisdiction.
For international disputes involving Guests based in the European Union, the Platform acknowledges EU consumer protection regulations and will seek to resolve disputes through good-faith negotiation prior to any legal proceedings.
15. Contact
For any legal matter relating to these Terms: